Gerlach Cleaning Systems - Gerlach Guarantees It!!
Our Mission: To provide you with the most outstanding service experience ever!
Help us accomplish our mission by giving us just 60 seconds of your time

Dear Friend and Client,
Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions
After each question please write the number corresponding to the answer that best reflects your opinion, 5 being the best.

1. How satisfied are you with the following aspects of the service experience?
a. On time arrival 1 2 3 4 5
b. Courteous on the jobsite 1 2 3 4 5
c. Quality of cleaning job 1 2 3 4 5
d. Responsiveness to your special requests 1 2 3 4 5
e. Telephone courtesy 1 2 3 4 5
f. Responsiveness of office staff 1 2 3 4 5
g. Schedule availability 1 2 3 4 5
h. Amount of information offered 1 2 3 4 5
i. Overall performance 1 2 3 4 5
j.Our reputation 1 2 3 4 5
k. Our experience 1 2 3 4 5
l. Our guarantee 1 2 3 4 5

2. What did you like MOST about Gerlach Cleaning Systems?
 
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3. What did you like LEAST about Gerlach Cleaning Systems?
 
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4. After using our service, are you more or less likely to use us again?
Less likely
More likely

5. After using Gerlach Cleaning Systems, are you more or less likely to refer someone to us?
Less likely
More likely

6. Are you aware of the Gerlach Cleaning Systems Referral Program?
Yes
No

Name  (optional)

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Additional Comments
 
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7. May we use your testimonial for promotional purposes?
Yes
No

Gerlach Cleaning Systems will read all customer comments. Thank you for helping us accomplish our mission.
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Gerlach Cleaning Systems of Columbus - Gerlach Guarantees It!!
(614) 486-6363
Main Office / Cleaning Plant
1130 Milepost Dr
Columbus, OH 43228
info@gerlachguaranteesit.com



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